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Five Software Updates: Do More in ES Optimizer Mobile

By | New Features, Software Features | No Comments

We are always working to make the software easier and faster for you to use. Here is the latest round of additions bringing us closer to our goal of making the software effortless.

1
New Menu on the Mobile App Home Screen

For: ES Optimizer Users
Location: ES Mobile Manager App / ES Optimizer Module

Several great features have been added to ES Optimizer Mobile. So, the menu on the home screen has changed to reflect the application’s broader capabilities which are defined below.

You will now see “ES Optimizer” where the “Quality Management” button was. You will still click this button to conduct Quality Inspections, but there are also new, exciting features under this module. Read on to learn more.

 

 

 

 

2
Schedule Tasks & Projects in the ES Optimizer Module of the Mobile App

For: ES Optimizer Users
Location: ES Mobile Manager App / ES Optimizer Module

Managers or supervisors can now schedule tasks on their Apple devices for technicians in the ES Optimizer Module of the mobile app. You will see a new item, “Task and Projects”, in the ES Optimizer menu.

If you use Service Optimizer, rooms that are completed in that app will appear in ES Optimizer as recently cleaned rooms that are ready to be inspected.

You’ll be able to perform the following operations under Task and Project:

  • Add/Edit/Delete/Complete Task
  • Schedule Project
  • Complete Project
  • Add Project Score


 

 

3
Create New Inspections in the ES Optimizer Module on the Mobile App

For: ES Optimizer Users
Location: ES Mobile Manager App / ES Optimizer Module / Inspect

In the past users could only create inspections in the web application. Now they can be created in the mobile app as well.

When you choose “Inspect” in the ES Optimizer module of the mobile app, you will now see the “Add New Inspection” feature. Click this button to add an inspection right on your mobile device.

 

4
More Ways to Search for a Room in the Mobile App when adding a Room to a Quality Inspection

For: ES Optimizer Users
Location: ES Optimizer Mobile App / ES Optimizer Module / Inspect

When you pull up an inspection in the ES Optimizer module of the mobile app, there are already rooms assigned to the inspection.  However, if you’d like to add a room, you can do so by clicking on the “+Room” button:

Previously, users could only find a room by searching on the Subsection of the building where the room is located. Now, users have more ways to filter rooms –

  • By Subsection
  • By Assignment
  • By Room Type
  • By Recently Cleaned Rooms

— This feature is available when

used with Service Optimizer! —

When user taps on “+Room”, the screen to the right will be shown to user.

 

5
Syncing has been streamlined

For: All Users (ES Optimizer, Survey Optimizer & Service Optimizer)
Location: ES Optimizer & Survey Optimizer Web Apps

Syncing data from the web app to the mobile app and vice versa has been streamlined!

When you make changes on the web application, they have to be synced to the mobile app and vice versa. Before, this process required a two-step process: 1) tapping “Sync” on your mobile device and clicking “Sync” on the web app.

Now it’s just a one-step process. You only have to tap “Sync” on your mobile device. Changes you make in the web app, will automatically be stored in your database.

 

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Every Detail Counts

When you’re working to increase productivity, every detail counts. We hope you find these small additions as big of a game changer as we do.

 

As always, if you have questions, contact Tech Support at 800-260-8665, extension 2.
Or
Contact Consulting Services at extension 11 to speak to your account representative.

Customers Send Instant Service Requests – Now via Text!

By | New Features, Software Features | No Comments

In 2017, Smart Facility Software introduced Service Optimizer, an add-on to ES Optimizer that makes the entire ES Staff mobile – Technicians as well as Managers. Technicians receive their daily assignments on a mobile device and log their completed work as they go.

One of the exciting developments that came with this functionality is the ability for any customer to digitally send service requests to Environmental Services when a high traffic area is in need of attention. The patient, visitor or staff member simply scans the QR code posted in the area and submits the issue.

Now via Text!

Starting now, mobile service requests are also possible with a simple text message. A 5-digit phone number (a short code) is posted in the high traffic area. Any customer or staff member texts their message along with the room code to the posted short code number.

Whether submitted via QR code or text, service requests are sent immediately to Managers on their mobile devices, where they can task them out to Technicians. The software creates the QR codes, text numbers and signs to post in your facility.

To see how it works and request more information, scan the QR code below call us at 800-260-8665.

Post a sign like this in high traffic areas to receive service requests in real-time.

 

ES Optimizer Case Study: Ohio Health

By | Hospital Case Studies | No Comments

Ohio Health System Creates Environmental Services Efficiencies with ES Optimizer

Ohio Health's Environmental Services Metrics

Ohio Health’s daunting facility metrics required an Environmental Services Software solution.

Ohio Health System looked to ES Optimizer to improve customer satisfaction, cleanliness perception, and efficiency. We’re happy to say they succeeded.

By implementing ES Optimizer in a pilot hospital, Ohio Health significantly cut hours and dollars spent on administrative and interim management duties, freeing up valuable time and money to focus on quality assurance rounding and employee coaching. These results led to a system-wide adoption of ES Optimizer.

Read the Ohio Health System case study here to see the results Smart Facility Software can deliver for your facility.

HCAHPS: Just the Facts

By | EVS Learning Center | No Comments

What is the HCAHPS survey?Patient Satisfaction Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced h-caps) survey is a national, standardized, and publicly reported survey completed by a random sample of adult patients between 48 hours and 6 weeks after discharge from a hospital.

The HCAHPS survey is issued to discharged patients via mail, telephone, and email. It contains 32 total questions, including 21 core questions that address critical aspects of the hospital experience. Those aspects include:

  • Hospital environment cleanliness
  • Hospital environment quietness
  • Responsiveness of hospital staff
  • Ease of communication with doctors and nurses
  • Communication about pain
  • Discharge information
  • Overall impression of the hospital

Why was the HCAHPS survey created?

Before the creation of the survey, there was no standardized way to convert patients’ perceptions of their hospital stays into measurable data. HCAHPS has created a national standard of collecting and reporting data about the patient experience. This allows objective comparisons to be made between hospitals locally, regionally, and nationally.
The HCAHPS survey was designed for these purposes:

  • To generate data about the patient experience that allows meaningful comparisons between hospitals for consumers.
  • To publicly report survey results, holding hospitals accountable for their quality of care and giving them incentives and hard objectives for improvement.

How does the HCAHPS survey affect hospitals?

The results of HCAHPs surveys are used to determine a hospital’s patient satisfaction score. This score is not only publicly reported and visible to consumers, but is weighted in the decision to award or withhold 1% of reimbursement by Medicare to hospitals. Adherence to clinical performance guidelines is weighted by 70% in the decision to award or withhold funds, while HCAHPS scores are weighted by 30%.

How can hospitals improve their HCAHPS score?

Communication between providers, hospital staff, and patients is a major component of overall patient satisfaction. So is the cleanliness of the hospital environment. Tools like ES Optimizer, ES Service Optimizer, and Survey Optimizer are proven to improve environmental services performance, staff communication and patient satisfaction. Over 950 hospitals, medical centers, nursing homes, and long-term care facilities rely on Smart Facility Software to manage environmental services operations, service requests and survey data faster, more efficiently, and more effectively.

ES Optimizer can eliminate up to 12 hours per pay period of administrative time spent creating assignments, freeing up time and money that can be re-purposed towards ensuring excellent customer service. Using ES Optimizer is proven to make a difference in the cleanliness and efficiency of your facility. Using ES Optimizer can mark the difference between whether or not your facility receives full funding.

Learn more about HCAHPS.

Get started with Smart Facility Software Today! Click here and complete the form to get your free online demo and personalized tour of ES Optimizer.