Add the Service Optimizer companion app:
Put your entire department in contact with the Task Management Cloud.
Bundling ES Service Optimizer and ES Optimizer with their mobile companions improves communication between managers and technicians, optimizing real-time customer service.
When you upgrade to ES Service Optimizer, four fundamental service areas are addressed:
- Mobile Daily & Policing Assignments ES technicians can document the completion of their daily assignments on a mobile device and instantly receive new tasks from managers.
- Real-Time Task Management No more paper logs. Data entered by technicians is automatically synced to ES Optimizer’s Task Management Cloud, saving hours of data entry.
- Improve All ES Communication The internal messaging system ends games of phone tag between managers and technicians. Managers can message employees from wherever they are.
- On-The-Fly Project Work Take the capabilities of ES Optimizer’s Project Work module anywhere using ES Optimizer Mobile for managers and ES Service Optimizer Tech Mobile for employees.
Service Optimizer makes all your devices work together.
Managers can add and update assignments while ES technicians are out on the floor from desktop or mobile. Progress documented by employees on a mobile device syncs with ES Optimizer’s Task Management Cloud, creating detailed reports that can be accessed by managers anywhere, on any device.
Change the way customer service requests are made.
Post QR codes on the walls of rooms that are frequently serviced. QR code scanning apps on any mobile device can be used to submit a cleaning or service request. Even customers can use it.
License and Support
Service Optimizer is an optional addition to ES Optimizer, with a license based on the number of users. Your license includes toll-free technical support and regular software upgrades. On-site training and installation options are also available.
Contact Us Today About Survey Optimizer
Fill out the form at the top of this page.
Already an ES Optimizer and ES Service Optimizer subscriber?
Download the free ES Service Optimizer Mobile app from the Apple Store now.