Mobile Customer Service Requests
Any customer can let you know about a service need, quickly and easily.
Revolutionize real-time customer service with mobile customer service requests. Any customer can let you know about a needed service, quickly and easily. Post QR codes and text message signage anywhere for customers to scan and request service. You can customize by room type, the types of requests or issues to report. QR code reader apps on any smart device and texting on any mobile phone may be used to submit cleaning or service requests.
Once the request is submitted…
Once the request is submitted, the task is queued into Service Optimizer immediately and assigned to a manager, who can dispatch from their mobile device to a tech for service.
All service requests are tracked and documented.
Three Ways Harnessing ES Data Justifies Your Staffing and Supports Your Decisions
Hospitals are information-based organizations and data is crucial for all departments. This is especially true for Environmental Services Departments—who employ the second largest workforce in the hospital—where data is essential to developing the right staffing model. There are three key reasons you need to collect and use comprehensive EVS data to get the staff you need, while proving your employees’ value to hospital administration.Learn More