Introduction: Meet David—Director of Operations

David Pruitt doesn’t lead with opin­ions. He leads with ques­tions—usu­al­ly about whether the data in front of him lines up with how a hos­pi­tal oper­ates day to day.

As Direc­tor of Oper­a­tions at Smart Facil­i­ty Soft­ware, David brings near­ly a decade with the com­pa­ny, and a career root­ed in Envi­ron­men­tal Ser­vices, into his dai­ly work. Before mov­ing into soft­ware, he worked inside hos­pi­tals as a con­tract­ed assis­tant direc­tor and direc­tor of EVS.

But it was his ear­ly years at Smart Facil­i­ty Soft­ware that expand­ed his per­spec­tive even fur­ther.

Starting in the Field

David joined Smart Facil­i­ty Soft­ware in August 2016 and began his career in the field. He trav­eled to hos­pi­tals across the coun­try to mea­sure facil­i­ties, build staffing analy­ses, cre­ate work assign­ments, and train man­age­ment teams. That work gave him the oppor­tu­ni­ty to see EVS oper­a­tions in hun­dreds of hos­pi­tals, more indi­vid­ual facil­i­ties than most health­care pro­fes­sion­als ever see.

Each facil­i­ty oper­at­ed dif­fer­ent­ly. Lay­outs var­ied. Staffing mod­els changed. Expec­ta­tions shift­ed from site to site. Some teams were well resourced; oth­ers were stretched thin.

What was suc­cess­ful in one hospital’s oper­a­tions could fall short in anoth­er. See­ing that range ear­ly on shaped how David approach­es prob­lems today.

When Data and Reality Don’t Match

Before Smart Facil­i­ty Soft­ware, David’s work as a con­tract­ed EVS leader came with a spe­cif­ic chal­lenge. He was respon­si­ble for dai­ly operations—managing staffing short­ages, call outs, pay­roll, and work assign­ments. But as a con­tract­ed leader, he didn’t always con­trol the sys­tems behind those deci­sions.

The data he worked from wasn’t always the same data lead­er­ship used. Dif­fer­ent spread­sheets told dif­fer­ent sto­ries, and nei­ther ful­ly reflect­ed what was hap­pen­ing on the floor. Mak­ing changes meant nav­i­gat­ing approvals, con­flict­ing infor­ma­tion, and assump­tions that didn’t hold up in prac­tice.

The issue was rarely aware­ness. Every­one knew some­thing wasn’t work­ing. The chal­lenge was prov­ing it in a way that allowed change to hap­pen.

A Broader Lens

David has worked across hun­dreds of hos­pi­tal envi­ron­ments, giv­ing him a broad, real-world per­spec­tive. When he looks at an oper­a­tional prob­lem, he’s pulling from two places at once: what he sees in front of him and what he’s seen play out in dozens of oth­er envi­ron­ments.

While no two hos­pi­tals are the same, the chal­lenges they face often repeat. David rec­og­nizes those pat­terns. He can recall what worked, what didn’t, and why—and offer mul­ti­ple prac­ti­cal paths for­ward based on the real­i­ty of the facil­i­ty in front of him.

That per­spec­tive makes his approach ana­lyt­i­cal, but nev­er rigid.

Turning Experience Into a Better System

David’s mind­set is reflect­ed in Smart Facil­i­ty Soft­ware itself. The plat­form isn’t built on exter­nal bench­marks or one‑size‑fits‑all stan­dards. Instead, it focus­es on help­ing each hos­pi­tal under­stand its own oper­a­tions.

Time, work­load, and staffing are con­nect­ed in one sys­tem, allow­ing teams to see how deci­sions affect the full operation—not how they com­pare to an aver­age.

David helps teams use that infor­ma­tion in prac­ti­cal ways, whether they’re prepar­ing for staffing con­ver­sa­tions, val­i­dat­ing deci­sions, or adjust­ing oper­a­tions as con­di­tions change.

Steady Thinking in Complex Situations

Today, David’s role spans project man­age­ment, staffing val­i­da­tion, train­ing, data review, and go‑live sup­port. He’s known as some­one peo­ple turn to when the num­bers don’t imme­di­ate­ly make sense.

His approach is calm and method­i­cal. He works through prob­lems step by step, help­ing teams slow down and focus on what the data is actu­al­ly say­ing.

That steadi­ness helps lead­ers move for­ward with con­fi­dence instead of react­ing under pres­sure.

Why It Matters

Hos­pi­tals are com­plex envi­ron­ments, and EVS teams play a crit­i­cal role in keep­ing them safe and func­tion­al. When sys­tems reflect how work actu­al­ly gets done, bet­ter deci­sions fol­low.

David’s val­ue comes from expe­ri­ence, per­spec­tive, and pat­tern recognition—helping hos­pi­tals move away from com­par­i­son and toward under­stand­ing what they need to oper­ate well.

That’s the heart of Smart Facil­i­ty Soft­ware: tools built for real oper­a­tions, backed by peo­ple who have seen the work from every angle. It’s not just a soft­ware plat­form, it’s a team who under­stands what’s behind the num­bers.