Behind the Scenes with EVS at CarolinaEast
Pointing a Camera at Smart Facility Software and CarolinaEast Medical Center
Smart Facility Software conducted interviews at CarolinaEast Medical Center highlighting the role of Environmental Services in combating COVID-19. The filmed interviews demonstrate CarolinaEast’s intense EVS processes and how software (ES Optimizer, Service Optimizer, and Survey Optimizer) and technology streamline hospital cleaning.
Telling the EVS Story
As EVS workers are on the front lines of fighting COVID-19, Smart Facility Software saw a great opportunity to tell their stories. “EVS is an underrecognized department, so we loved painting the picture of how massive and critical EVS responsibilities are, while talking about how our software supports them,” says Jodie Mowrey, marketing director of Smart Facility Software.
There were three ideas Smart Facility Software sought to communicate in the video:
- Fighting an infectious disease is twofold—stopping the spread from person to person and from the environment to a person. Environmental Services technicians are the heroes protecting and sterilizing the environment each day.
- Cleaning a hospital has always been a matter of life and death. Nothing has brought that fact to life as much as the current COVID-19 Pandemic. But, it is nothing new for EVS departments. They have always been prepared—always studying, training and innovating on how to clean a hospital and know it’s clean—keeping patients safe and infection free.
- To clean a hospital and know it is clean, you need a system. For many hospitals, that system is ES Optimizer from Smart Facility Software: a software that builds a solid cleaning program, gives managers the tools to activate the workforce, and provides mechanisms to assure, document and report on the outcomes.
Filming at CarolinaEast
The video shows how CarolinaEast manages work assignments, conducts quality inspections, provides employee feedback, and tracks project work using the software. It features interviews with CarolinaEast EVS staff, including David Snook, EVS director. “David is really meticulous in his work, and every time we visit CarolinaEast it’s an incredibly positive experience,” says Mowrey. “They have a good relationship with their EVS staff. David relies highly on software to provide the regimen he wants.”
Interviews were conducted before filming the rest of the footage on the shot list. EVS staff were initially nervous about the interviews, not used to being in the spotlight. “They’re just doing their job without the expectation of publicity, so this was a change of pace for them,” says Mowrey.
Shawn Wright, president of Smart Facility Software, drew on his own experience in Environmental Services during his interview to relay the incredible challenge of managing a complex network of EVS tasks, especially during a pandemic.
How Software Supports EVS
In previous Smart Facility Software videos, the focus has been on describing the features of the software. “This time we were passionate about the story of EVS,” says Mowrey. “Stopping the transmission of COVID-19 and all infectious diseases through the hospital environment is an incredibly complex job. With hundreds of thousands of tasks to manage, software helps to reign it all in.”
In his interview, Snook describes the software’s ability to manage the multitude of tasks an EVS department must complete every day. This frees up time EVS techs can use to develop rapport with patients, which according to Snook’s philosophy is part of patient care.
Johnson Bridges with Smart Facility Software explains the software’s QR code capabilities, and how giving patients and visitors the ability to submit service requests on their mobile phones allows EVS staff to respond immediately. This improves not only the cleanliness but the overall impression of the hospital.
EVS tech Lisa Bank’s favorite aspect of the software is that it tells her where she needs to be and when, and what she’s supposed to be doing. Bank covers different areas of the hospital every day, so getting clear-cut plans in a mobile app cuts down time spent receiving direction. It allows her to take her focus off a to-do list and pay more attention to the needs of patients, and the cleanliness and safety of their rooms.
Where to Watch
The full video is available to watch here and on Smart Facility Software’s YouTube channel.