Implementation & Beyond: Why Good EVS Software Support Matters
How you manage facility cleaning data can make or break an EVS Department. That’s why it’s so important to find the right EVS software. As we mentioned in our recent webinar, the Roadmap to Understanding & Procuring EVS Software includes three key phases: 1) understanding of its capabilities, 2) knowing who your internal stakeholders are and 3) understanding what’s involved in a software’s implementation process.
One of the most important things to confirm is the service you can expect after you sign on the dotted line: how the software will be implemented to ensure a successful launch, and how you will be supported going forward. A good software system’s support doesn’t begin and end with the sales process.
At Smart Facility Software, we pride ourselves on our client relationships: offering an unmatched level of support before, during, and after implementation. “Our software’s success lies not only on its robust and time-tested design,” said SFS President Shawn Wright, “But also on the expertise and consulting services our team brings to the implementation and our ongoing client relationship.”
Here are the implementation and software support services Smart Facility Software provides:
- Site Inventory & Database Building
- Running Staffing Analysis
- Building & Optimizing Work Assignments
- Training Employees & Management Staff
- Providing Technical Support
- On-Site EVS Consultant Support
Watch the video below for an overview of each service and how it works:
As mentioned in the video, each of our client services begins with developing an intimate understanding of each individual facility. “Unlike a benchmark, we capture your facility’s unique information,” says Chris Lucier, National Sales Director of Smart Facility Software. In our three decades of service, we’ve recorded over one billion square feet of cleanable area. This record allows us to adapt the software to the specific needs of your facility.
But it’s not just about understanding your facility—it’s about understanding you and your team, too.
“We have relationships with our customers in such a way that we not only understand their facilities, but their operational needs and their personalities,” said Mark Clabaugh, CIO/CTO of Smart Facility Software. “Our consultants are environmental services professionals that have industry experience, and can relate.” That’s why our clients are so comfortable calling any time to ask us how to handle a particular staffing situation, or to weigh in on any challenge they’re facing.
As you know, environmental services is logistically complicated, and it demands a software system that can handle those logistics. Our EVS software was built to support the complexity of EVS, and our people are there to support you every step of the way: before, during, and after implementation.