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Step 3 Understanding Tech Support

With any soft­ware, you will have ques­tions and need assis­tance after ini­tial instal­la­tion.

It’s impor­tant to ask a soft­ware ven­dor what kind of tech sup­port you can expect: Can I talk to a live per­son? What hours is Sup­port avail­able? With Smart Facil­i­ty you will get:

1. Live Phone & Email Support

Tech­ni­cal Sup­port: Email or call to reach a real per­son to walk you through your tech­ni­cal and usage ques­tions. 8 am to 5 pm Cen­tral Time, Mon­day – Fri­day.

EVS Con­sul­tants: You have a direct line to your EVS Con­sul­tant for all the help you need to get the best results for the EVS depart­ment.

2. How-To-Videos

A series of train­ing videos pro­vides detailed answers about soft­ware fea­tures and dai­ly usage.

3. Online User Guide

An online guide, click­able from with­in the appli­ca­tion, pro­vides clear answers to sim­ple ques­tions, 24/7.